Customer Service

  • Shipping & Delivery
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Updating Account Information
 
Shipping & Delivery
 Katydid understands that getting your products is important, we make every effort to process your order quickly. Typically, all orders ship within 1 to 2 business days. All orders are shipped USPS unless you pay for expedited shipping. It should take 2 to 4 business days to receive your order once it has shipped.
 
Returns & Replacements
Katydid prides itself on great quality and customer service: we want you to be completely happy with your order.
-We will gladly accept returns of unwashed, unworn, or defective merchandise for a full refund or exchange within 7 days of the original purchase. Item(s) must be returned in the condition received:including all tags intact.
-Sale merchandise is non-refundable.
-Refunds will be credited to the original credit card only.
-Shipping is not refundable: except on defective merchandise.

To request return authorization: Log into your account, view all orders, choose the order that the item you want to return is on, find the item on the order and click "need to return this item". This sends a request to our returns department and you will be contacted with further instructions on returning the item.

Ordering
Katydid wants you to be completely satisified with your shopping experience. We are here to help with any questions or concerns you have. If you are having trouble placing your order please click the live help link, if someone if not available you can email customer service and will be contacted during business hours for assistance.

Payment, Pricing & Promotions
Katydid uses SSL to provide you with the safest, most secure shopping experience. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions. As a Katydid insider you will occasionly receive special offers, promotions, or product updates. If you do not want to receive such offers, please adjust your account preference to unsubscribe.

-Katydid gladly accepts credit card payments only including Discover, American Express, Visa, and Mastercard.
-Katydid does not accept international orders at this time.
 

Update Your Account
With your Katydid account, you can access and update your address, phone number, or email information at anytime once signed into your account. You can change your password, and subscribe or unsubscribe to newsletters.